How to manage an employee complaint about another employee

When an employee raises a complaint about a colleague, knowing how to handle it fairly and appropriately can be challenging.

It can be difficult to determine whether a complaint warrants further investigation or action, and how best to respond.

Our FREE process map will help you navigate the complaint, investigation and resolution process, from understanding the issue to agreeing on outcomes and next steps with all parties involved.

This process map covers:

• Investigating the issue
• Escalating to mediation and resolution
• Agreeing on outcomes and next steps

The process map should be used alongside our blog, "Effectively managing and resolving employee conflict”.

Who is this guide for?

• Business owners and employers
• Business leaders
• Managers and supervisors
• Anyone responsible for managing employees